Shipping policy

SHIPPING POLICY

Alexia's Body Butter | Last updated: April 2026

OVERVIEW

At Alexia's Body Butter, we handcraft every jar in small batches in Adelaide, South Australia. Because of this, we take a little extra care to make sure your order is prepared properly before it heads your way. This Shipping Policy outlines everything you need to know about how we process and deliver your order.

1. WHERE WE SHIP

We currently ship to all states and territories within Australia, including:

New South Wales (NSW)
Victoria (VIC)
Queensland (QLD)
South Australia (SA)
Western Australia (WA)
Tasmania (TAS)
Australian Capital Territory (ACT)
Northern Territory (NT)

We do not currently offer international shipping. If you are located outside Australia and would like to enquire about an order, please contact us at kesslerenterprisesoz@gmail.com.

2. ORDER PROCESSING TIMES

All orders are processed within 1–3 business days of payment being received and confirmed. Orders are not processed or shipped on weekends or Australian public holidays.

Because our products are handmade in small batches, processing times may occasionally be slightly longer during busy periods (such as Christmas, Mother's Day, or following a market event). We will notify you by email if there is any unexpected delay with your order.

You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

3. ESTIMATED DELIVERY TIMES

We ship all orders via Australia Post. Estimated delivery times from dispatch are as follows:

Destination	Estimated Delivery Time
South Australia (SA)	2–4 business days
Victoria, NSW, ACT	3–6 business days
Queensland	4–7 business days
Western Australia	5–10 business days
Tasmania	4–8 business days
Northern Territory	5–10 business days

Please note: these are estimates provided by Australia Post and are not guaranteed. Delays may occur due to high parcel volumes, weather events, or other factors outside our control.

4. SHIPPING COSTS

We keep our shipping rates simple and transparent:

Order Value	Shipping Cost
Under $50.00 AUD	Flat rate — calculated at checkout (Australia Post standard rates)
$50.00 AUD and over	FREE standard shipping

Free shipping applies to standard Australia Post delivery only and is automatically applied at checkout when your order total meets the threshold.

5. ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking number. You can track your parcel at any time via the Australia Post website: auspost.com.au/track.

If you have not received your tracking information within 3 business days of placing your order, please check your spam or junk folder first, then contact us at kesslerenterprisesoz@gmail.com.

6. INCORRECT DELIVERY ADDRESS

Please ensure your delivery address is correct before completing your order. Alexia's Body Butter is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us immediately at kesslerenterprisesoz@gmail.com. We will do our best to update the address before dispatch, but we cannot guarantee changes can be made once an order has been processed.

7. LOST OR DAMAGED PARCELS

In the rare event that your order arrives damaged or does not arrive at all, please contact us within 14 days of your expected delivery date at service@alexiasbodybutter.com.au with:

Your order number
A description of the issue
Photos of any damage (if applicable)

We will work with you and Australia Post to resolve the issue as quickly as possible. Your rights under the Australian Consumer Law apply in all cases.

8. AUSTRALIAN CONSUMER LAW

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law (Competition and Consumer Act 2010, Cth). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.