TERMS OF SERVICE

Alexia's Body Butter | Last updated: April 2026

OVERVIEW

Welcome to Alexia's Body Butter! The terms "we", "us" and "our" refer to Alexia's Body Butter. Alexia's Body Butter operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Alexia's Body Butter is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence (18 years in all Australian states and territories), and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS

We have made every effort to provide an accurate representation of our products in our online store. However, please note that colours or product appearance may differ from how they appear on your screen due to your device settings. We do not warrant that the appearance or quality of any products purchased will meet your expectations or match depictions in our store.

All product descriptions are subject to change at any time at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available to any person, geographic region or jurisdiction.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. Alexia's Body Butter reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Alexia's Body Butter confirms acceptance and processes your payment.

Please review your order carefully before submitting, as Alexia's Body Butter may be unable to accommodate cancellation requests after an order is accepted. In the event we do not accept or cancel an order, we will attempt to notify you by email or phone.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for personal or household use and not for commercial resale.

SECTION 4 — PRICES AND BILLING

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email.

Unless otherwise stated, posted prices do not include shipping or handling charges. You agree to provide current, complete and accurate payment information for all purchases. You agree to promptly update your account information so we can complete transactions and contact you as needed.

SECTION 5 — SHIPPING AND DELIVERY

We ship Australia-wide. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, or events outside our control. Once products are transferred to the carrier, risk of loss passes to you.

Australian Consumer Law: Nothing in these Terms limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including consumer guarantees that cannot be excluded by law.

SECTION 6 — INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, images, graphics, product reviews, video, and audio, are owned by Alexia's Body Butter or its licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, or transmit any material from the Services without our prior written consent.

SECTION 7 — OPTIONAL TOOLS

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have control over. We provide access to such tools "as is" without any warranties. Any use of optional third-party tools is entirely at your own risk.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party materials or websites. If you choose to leave our Services to access third-party sites, you do so at your own risk.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

[NOTE: This section accurately characterises Shopify's relationship with your store and should not be removed or modified.]

Alexia's Body Butter is powered by Shopify. However, any sales and purchases made in our store are made directly with Alexia's Body Butter. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and Alexia's Body Butter. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Alexia's Body Butter.

SECTION 10 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy and the Australian Privacy Act 1988 (Cth). By using the Services, you acknowledge that you have read our Privacy Policy. Shopify also collects and processes personal information in order to provide and improve the Services.

SECTION 11 — FEEDBACK

If you submit any ideas, suggestions, feedback, reviews, or other content, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish and distribute such feedback in any medium for any purpose, including commercial use. You represent and warrant that you own or have all necessary rights to all feedback submitted.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and change or update information at any time without prior notice.

SECTION 13 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any Australian federal, state or territory regulations or laws; (c) to infringe upon intellectual property rights; (d) to harass, abuse, harm, defame or intimidate any person; (e) to transmit false or misleading information; (f) to send unsolicited advertising or spam; (g) to impersonate any person or entity; or (h) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services.

In addition, you agree not to: (a) upload viruses or malicious code; (b) reproduce, duplicate, copy or resell any portion of the Services; (c) collect or track the personal information of others; (d) use any automated tools, AI agents, or scraping technology to access the Services without permission.

SECTION 14 — AGENTS

This section applies if you use or deploy an "Agent" (any autonomous or semi-autonomous software acting on behalf of a person) to access our Services. No Agent may access or interact with our Services unless it clearly identifies itself in all HTTP/HTTPS requests and operates in strict accordance with these Terms. We may limit, including by technical measures, whether and how any Agent accesses our Services.

SECTION 15 — TERMINATION

We may terminate this agreement or your access to the Services at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Sections relating to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law will survive any termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

To the extent permitted by law, our Services and products are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

Important: Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law that cannot be excluded, restricted or modified by agreement.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by Australian law, Alexia's Body Butter, our partners, directors, employees, affiliates, agents and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Services or any products procured using the Services.

Where liability cannot be excluded under the Australian Consumer Law, our liability is limited to: (a) replacing or repairing the goods; (b) supplying equivalent goods; or (c) paying the cost of replacing or repairing the goods — at our discretion.

SECTION 18 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Alexia's Body Butter, Shopify, and our affiliates, officers, directors, employees, agents, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of: (1) your breach of these Terms; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of any remaining provisions.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with any policies posted on our site, constitute the entire agreement between you and us and govern your use of the Services.

SECTION 21 — ASSIGNMENT

You may not transfer or assign this Agreement or any of your rights or obligations without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent.

SECTION 22 — GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of South Australia, Australia. You and Alexia's Body Butter consent to the exclusive jurisdiction of the courts of South Australia for any disputes arising from these Terms or your use of the Services.

SECTION 23 — HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 — CHANGES TO TERMS OF SERVICE

We reserve the right to update, change or replace any part of these Terms at any time. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following any changes constitutes acceptance of those changes.

SECTION 25 — CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Alexia's Body Butter

Email: service@alexiasbodybutter.com.au

18 Tait St, Renown Park SA 5008, South Australia, Australia

ABN: 11 677 694 923